The Service Engineering and Management (SEM) group investigates services and service operations in inter-organizational service systems. Services have become a salient focus of economic and industrial activity and the body of scientific knowledge on services is growing rapidly. The SEM research group combines multidisciplinary knowledge to conducting multi-method research on services.
Current areas of focus include service operations management, service innovation, multi-party interaction in service systems and information technology-enabled transformation of service business. Also, the aim of the group is to link industry-academia collaboration with the education on services in the Department of Industrial Engineering and Management. We are fascinated by the grand research challenges related to service engineering and management and look forward to cooperating with scholars and business practitioners sharing similar interests.